At MVD Consulting we design and implement strategies to address any business necessity. We provide noticeable results that help our clients grow in the local market and worldwide.
Our methodology focuses on achieving a complete comprehension of every company, studying all its different areas and identifying those which can be operatively improved. We answer to every situation with corrective actions, some of which allow companies to progress and advance in the right direction, being able to reach their goals.
We base our work on demonstrated international practices and technology that enable companies to improve their functioning, reducing operational costs and becoming more agile than their competitors.
Shared Service Centers (SSC) have risen greatly in relevance and importance over the past few years, with a majority of Fortune 500 companies running SSCs in order to make back-office services available to different business units in their company. However the term SSC does not hold a standardized meaning and exhibits wide variation in features, structure, and service offerings.At MVD Consulting we understand different types and services as a natural evolvement and maturity process for the organizations. Implementation and strategies can differ as well as the type of partnerships and customers. Our consultants are ready to help you define, set up or even operate the best definition that your company needs now while creating a foundation for the natural evolution of your operation.
You and your company have already taken the strategic decision to build a Service Center or a Shared Service Center (SSC), however you still do not have the operational capabilities nor the management structure that will allow you to have a successful execution during the first period of the implementation.We, at MVD Consulting, will help you to build that center on your behalf and we can manage it during the first months which are generally the most critical. Our methodology allows a cultural transfer since day 0, training to your management teams, and the creation of frameworks to capture and share lessons learned, provoking innovation and transformation along the way. If you are establishing a SSC, we will work together with your team to define the processes or units that should be part of your center, understanding which is the best knowledge transfer methodology, eliminating redundancies and applying best practices for human resources hiring. We will also co-design the service level agreements, KPIs (Key Performance Indicators), operational structures, processes optimization and required infrastructure and we can even participate in your company's change management process. Once your team is prepared and confident, MVD Consulting will transfer control and operational responsibility to them so they can continue with the natural evolution of your center.
Customer, Service and Process Orientation is key for a Service Providing Company. All processes should be aligned with the company’s strategy and continuously reviewed to match the changing conditions of the market.When this is clear, the key processes that need to be improved must be identified, and the way in which they will be improved must be defined (quality? cost? time?). The expected impact in the service delivery value chain must also be determined, such as time to market. Our consultants will review together with your team the existing documentation and metrics, determine where the bottlenecks are and through causal analysis, the reasons for them. From there, improvements will be proposed that could even trigger KPIs redefinitions, different monitoring strategies or technology changes.
Reality shows that only 35 % of IT projects are executed within defined time and budget, and besides the obvious impact on your business it also has impact on your team's morale, your customers and the success of your future projects.The MVD Consulting team has the tools to help you move away from those statistics through the selection of different development strategies; agile methodologies, waterfall, etc. depending on the project type and its objectives. They will also help you with processes and methodology supported by the Project Management Institute PMBOK®, requirement specification methodologies and definition of particular outsourcing strategies that allow, if necessary, to assure the execution of part of your project portfolio. MVD Consulting team will also be able to help you establish a PMO for your organization by assessing the nature of your project portfolio, your organization project management capabilities by comparing them to a global best practice standard such as OPM3® by PMI and the existing documentation and templates. If you have a set of projects or one time portfolio that does not require a permanent PMO within your organization, we will run the PMO for you permitting better practices, methodology and experience that will help you indentify risks, monitor progress, control budget and do proper reporting at all levels until the end of the project execution. Following this we will jointly do a wrap up meeting with your managers in order to capture and share best practices and lessons learned.
Customers are now demanding more value from their providers rather than just immediate cost reduction benefits by hiring body shop companies at low cost locations. They are demanding innovation, business knowledge, continuous improvement and new and challenging business models.Your company needs to start delivering standardized, predictable, efficient and optimized services. Setting Up and running an ITO or BPO center will allow your company to compete at that level and deliver what your customers are expecting. Once you set up that operation your team will be able to consistently work on productivity improvements, quality improvements, unified processes and innovation, all elements that current customers are looking for when they select a business partner. The consultants from MVD Consulting have many years of experience implementing these types of centers and will be able to help you set up your center with the best operational definition and best practices that will assure the implementation success. From understanding together with you which are the possible hidden costs that might not have been considered to define the best operational structure, KPIs, quality strategy; as well as hiring key resources, required infrastructure and even plan the future and possible process and quality certifications such as ISO, CMMi or others. We will work together with your team validating strategies, developing plans and spreading all our accumulated experience.
Often the success and accelerated growth of a company generates operational inefficiencies that at some point start to impact negatively in costs, profits and service agility affecting how fast and efficiently you can scale your delivery organization.At MVD Consulting we will provide you and your team the accumulated experience of our consultants and will help you detect and define which are the right operational ratios for the service that is provided, the key performance indicators to monitor and the direct relationship of these indicators with the head count, the technology and the processes. We will benchmark these ratios and performance indicators to industry standards and best practices. With your team we will identify optimization opportunities and develop an implementation plan for these improvements that will always have a positive impact on your profit and customer satisfaction.
Your company has already decided to settle in another country and you do not necessarily know the place in detail. Your team will spend valuable time understanding issues that will not add too much value to the operation, however they need to be very well understood in order to avoid expensive mistakes either in time or money.MVD Consulting provides a series of services and support, in selected markets, that will allow you to reduce the set up periods, optimize the benefits that that location has to offer and rapidly start to operate. To accomplish that, our firm will accompany you with contacts within the government authorities, knowledge of legal aspects and benefits, providers selection, local industry references, human resources hiring and also with best practices of setting up new operations that our consultants have acquired along their profound experience opening operational centers in different geographic areas.
Customers are without doubt, becoming more intelligent. They know the market. They have people or consultants specialized in finding where, how and with whom they should do business. The regional companies must compete against large global companies established in a different culture and speed. How can we prepare a proposal, a relationship with a client, a pre sales successful exercise? What happens with the work done together by the sales force, delivery teams and management? MVD Consulting has years of experience in developing successful first sales to sophisticated customers. Of course, we do not expect it to end there, clearly it is important a good financial case, ability to generate positive references and the right selection of those services that will further impact your future customer.We have developed a systemic model that allows us to assess the real capabilities of your company; we will assist you in the preparation of proposals, interviews with the customer and next steps. We will also work with your delivery and sales teams looking for those unique differential points that will help you get ahead of your competition. These types of projects are generally centered on a combination of mixed rates with a success based component.
There are multiple reasons for inorganic growth. And Latin America is particularly interesting these days as one of the highest FDI regions in the World. You could find opportunities for example in new geographies, new patents, talent , industry knowledge or product development, to name a few.A possible strategy to enter a new market or segment is to buy an existing company that already serves the new target. To evaluate the price of a company a due diligence has to be done to check prosperity, performance and potential benefits and risks of the investment. Our consultants support the assessment of operational aspects such as quality and risks of processes, IT infrastructure and people. For the financial due diligence and price estimation we work together with reliable lawyer and finance firms located in the relevant country to cover all legal aspects.
Changes require that your team to become motivated and focused on a common objective. Usually on a new topic. That is why it is essential that every element in a new strategy is understood. How does this world innovate? What’s going with outsourcing around the world and how do new technologies impact not only the company but also the consumers?
The MVD Consulting team delivers, in one or two day sessions, the main topics that you and your team must know not only to use those tools but also to predict with better information what your competitors and consumers will do in the next following months. We also deliver these type of seminars in collaboration with selected Latin American, Swiss and Silicon Valley Universities.
Your company might be searching for new locations for different reasons: costs, talent availability, better regulations, new markets access, de-risking operations, more ideas.The consultants from MVD Consulting will help you to discover not only the best choice but also to execute the set up of your center taking advantage of the local culture, our networking and our knowledge of the Latin American market. Once installed in the new location, we will work with you to make your choice more efficient, control the risks and design a growth roadmap. If you are interested in entering a new market, we will accompany that decision by providing relevant information on consumption, competitors and available statistics. We will travel with you to selected countries for onsite assessments, prospect the first candidates and assess client acquisition alternatives, alliances or joint ventures. MVD Consulting has designed a framework that minimizes the risks of entering a new market and accelerates your growth possibilities. .
If you are a Service Provider, imagine that you got your first large global customer. Most likely the first thing you will see is an auditing group to review your processes, risks mitigation, quality models and information security. Are you ready to pass that review? And if you are, are you ready to solve more transactions with the same - or less - people next year? If you intend to access the global content, either to deliver services or to win customers, you must have a very effective operational process. MVD Consulting will rapidly assess your talent, process, documents and skills assets. Then we will work with your team to pass any tests that demanding customers may put you up to. We will issue (and monitor as needed) a Globalization Index™ that will let you know how you fare against the best in the World.If you are a Customer organization you are probably dealing with a large Demand backlog, multiple vendors, challenges from new delivery mechanisms like Cloud Computing and continuous pressure to reduce Outsourcing costs. Our firm can help you review your internal and outsourcing engagement processes, implement a Demand Organization, validate current outsourcing strategies and improve efficacies.
A commercial mission to a new location might be one of the most difficult and ambitious elements for companies that are starting to get global. What material should I take, how to prepare myself in advance, how to solve sudden changes in the agenda, how to reach out to the right person? And it is the same when we are about to host a client that does not know our people and facilities.Exchanging a visit has traditionally been the most effective way to close a deal. Presently, however, in order to achieve a lasting result, is important to add cultural factors, teamwork, non commercial advantages and other tools that not only will allow you to have success in the proposed business, but will also foster a sustained relationship with your counterpart. The global profile of MVD Consulting team will facilitate that communication and accelerate the positive interaction process between both parties. We will act as if we were part of your team and will help in understanding your counterpart better, prepare the material in the required language and culture, bring your team to the best practices and organize the moment for a successful meeting. If necessary, we will be present to faithfully represent the best of your offer. Do not risk missing a good first impression. The cost could be significant.
Globalization does not only mean entering new markets. It also requires knowing what my competitors do, and how to leverage talent that is available in other regions, relationship models, technology to capture ideas and clients and many other parameters that are challenged every second. Educating the management team appropriately, equipping your sales force with the necessary tools and preparing your global purchase team, is part of an important work that completes and complements any globalization strategy.Our experienced consultants will not only share their own experience but also work in customizing the training, focusing on the main action areas. We believe that training is only useful when results can be seen. That is why our framework includes subsequent coaching sessions including joint actions that were predefined during the training sessions. Innovation, Globalization, Purchasing trends, Global Delivery Models, Crowd sourcing are some of the topics that your company must implement to be able to compete more agilely.
We take over executive positions for a period of time if there is a need e.g. due to leaving executives who cannot be replaced in short term, or during phases of establishing a new company/organization/service center or in situations where a special expertise is needed like mergers, crisis or restructuring.Especially distressed companies often need external support to handle extraordinary tasks like negotiations with stakeholders, banks, suppliers, customers, workers unions and labor displacement, change management and internal communication. Our consultants have served in C-level positions like COO, CFO and CIO as well as in line management positions like Head of Service Delivery and VP Business Processes. At those positions our consultants take over the fully operational and legal responsibility if necessary and also support also in finding the right person for the permanent position.
The decision to restructure a company or parts of it is mainly driven by the need to change the current financial situation or the future business strategy. Beside a financial restructuring (capital structure, search of investors, etc.) operational restructuring focuses on the redesign of organizational structures and processes to enable the company’s survival, improvement or change.Very often cost reduction targets are the drivers of restructuring or at least an expected added value. As labor costs are the main area of expenses in Service Industries and Central Functions (Finance, IT, HR, Properties, Legal, Purchasing, etc.), labor optimization often is the main focus in streamlining the processes (automation, double-work elimination, etc.). But especially Service Providers, Central Functions and Shared Services don’t know how to manage cost cutting without losing effectiveness, quality and key personnel. Special knowledge and experience is needed to ensure retention of key personnel and to deal with the effected stakeholders in case of dismissals. Based on special approaches and experience our consultants will deliver quick results in Operational Restructuring and Cost Cutting and also support (or execute as interim manager) in the difficult field of Headcount Reduction.
There are different situations that may cause changes in strategy, organizational structure, processes or infrastructure, in both external circumstances; like economic downturn, new legal requirements, new market trends, and internal circumstances; such as new owners/management, mergers, carve-outs, rapid growth, outsourcing, new IT systems or crisis.In most cases the “to-be” situation is well described and communicated, but the implementation fails. Transparency of the status of implementation and of the reasons of failure is missing and it is often considered as weakness of the project and/or line managers. Typical signs of failure are: confused and de-motivated employees, unstructured processes, quality issues, double work, overstaffed middle management, unsatisfied customers and suppliers. To overcome those problems a professional “Change Management” is needed. “Not only on the paper” also applies in these cases, as long as it is accompanied with well planned activities and an ongoing tracking of results. MVD Consulting offers quick and practical assessments to find weak points, defining activities together with the client and supporting the execution until all changes are implemented. The approach is based on a standardized and proven method and the experience of our consultants. The provided Change Management methodology and tools will enable the client to cope with future changes on its own.
Any decision towards a change bears risks which have to be considered and evaluated in advance.Important decisions like buying or opening a company in a foreign country, concentrating central functions in a Shared Service Center, doing Outsourcing or Off-shoring, reengineering processes, implementing ERP systems, changing main suppliers or hiring key personnel can impact your financial situation directly (increase of operational or capital costs, decrease of sales) or indirectly by image damage, quality issues, delivery delays, security issues, fluctuation of employees and impairment of legal and social-economic conditions. MVD Consulting offers Risk Assessments based on proven methods and tools to identify risks, evaluate their financial impact and estimate the probability of occurrence. Based on these countermeasures we shall be able to mitigate risks and minimize their impact. MVD Consulting supports the implementation of countermeasures using a standardized tracking tool that will be provided for a continuous future Risk Management. ment.
Most companies who are facing changes, critical situations or rapid growths, run the risk of losing Transparency of their key management tools, like financial numbers, process quality and risk factors.Especially internal and external Service Providers, as they have special requirements in Reporting and Controlling Systems that have to mirror their service and customer orientation and a high flexibility in case of changes in technology and demand. Our consultants support companies in building up and implementingintegrated Controlling Systems to provide stable and trustworthy data bases for management decisions and to run the business continuously on different management levels. The definition of a Controlling System includes, apart from the design of relevant Reports and KPIs (key performance indicators) the Governance Model, Reporting Hierarchies and Processes, Access Rights and IT Applications.
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